Learn about our order processing, secure packaging, shipping arrangements, delivery timelines, and shipment handling procedures.
At Georgia Carbon, we understand the importance of secure and reliable delivery when handling natural diamonds, lab-grown diamonds, and fine jewellery.
Our shipping procedures are designed to ensure that orders are carefully processed, securely packaged, and delivered according to the arrangements confirmed with our customers.
Welcome to Georgia Carbon. Georgia Carbon is a diamond and fine jewellery business based in Alpharetta, Georgia, USA, specializing in natural and lab-grown diamonds and diamond jewellery. This policy explains how we process, package, dispatch, and deliver orders.
Our business primarily serves jewellery retailers, wholesalers, distributors, and other approved trade customers in the United States and selected international markets. Shipping and delivery arrangements are subject to this policy and the applicable quotation or written order confirmation.
Orders are subject to written confirmation, product availability, completion of required verification, and receipt of payment or approval of agreed credit terms.
Processing includes applicable quality checks, packaging, and dispatch coordination. Timelines may vary based on inventory, loose-diamond or finished-jewellery status, manufacturing or customization, sourcing, order quantity, quality inspection, documentation, and payment clearance.
Estimated processing and dispatch timelines will be communicated during quotation or order confirmation. Custom, made-to-order, and specially sourced products may require additional time.
Georgia Carbon may use established shipping and logistics providers. The carrier, service level, estimated delivery date, and applicable charges will be communicated or confirmed before dispatch.
Depending on destination and shipment requirements, arrangements may include standard or expedited domestic shipping, insured shipments for eligible high-value orders, signature-required delivery, secure shipping, or international shipping.
No particular shipping or delivery method is guaranteed for every order.
Shipping charges, insurance costs, and other delivery expenses will be specified in the quotation, invoice, or order confirmation.
Unless expressly agreed otherwise in writing, customers are responsible for shipping and delivery charges associated with their orders.
Special handling, expedited delivery, additional insurance, and international shipping charges will be communicated before the order is finalized.
Delivery timelines are estimates and may vary by product, destination, carrier, customs clearance, and operational factors. Estimated dispatch or delivery timelines will be provided where possible.
Dates are not guaranteed unless expressly confirmed in writing. Delays may arise from carrier disruptions, customs inspections, severe weather, natural disasters, government restrictions, transportation interruptions, or supply-chain and procurement delays.
We will make reasonable efforts to communicate significant updates.
We take appropriate care when preparing shipments of diamond jewellery and loose diamonds. Protective materials and secure packaging methods will be selected for the products.
Depending on value and destination, security measures may include tamper-evident packaging, tracking, signature confirmation, specialized carrier services, or transit insurance where arranged and confirmed.
Customers should ensure the receiving location is secure and an authorized person is available.
Customers must provide complete and accurate recipient, street address, city, state, ZIP code, and contact details.
For security, we may request verification before accepting address changes. Redirecting a shipment after dispatch may be subject to carrier restrictions, charges, and verification.
We may hold a shipment if delivery details cannot be reasonably verified or a security concern requires review.
Depending on shipment value and nature, an authorized recipient's signature or other delivery confirmation may be required. Customers should ensure the designated recipient is available.
Carrier tracking and delivery confirmation may be used as shipment records.
If tracking indicates delivery but the shipment cannot be located, notify us promptly so we can investigate with the carrier.
Transit insurance may be recommended or required for high-value shipments. Whether insurance is included, who bears its cost, the insured amount, and applicable limitations will be stated in the order confirmation or shipping documentation.
Do not assume a shipment is insured unless expressly confirmed in writing.
Risk of loss and transfer of title are governed by the accepted order confirmation, shipping terms, or separate sales agreement, subject to applicable law.
Customers should promptly report lost, delayed, damaged, or apparently tampered shipments and cooperate with carrier and insurance investigations.
Inspect external packaging upon delivery. If a shipment appears damaged, opened, tampered with, or incomplete, photograph or record the packaging before opening where possible, note visible damage with the carrier, retain packaging, and notify Georgia Carbon as soon as reasonably possible, preferably within two business days.
Provide the order reference and supporting evidence. Any carrier or insurance claim should be initiated promptly.
This reporting request does not eliminate rights or remedies that cannot legally be waived.
International orders may be accepted subject to destination availability, export and import requirements, and shipping arrangements.
Unless expressly agreed otherwise in writing, customers are responsible for destination-country import duties, taxes, VAT, customs charges, permits, and other governmental assessments to the extent imposed on them by law and the agreed shipping terms.
Customs clearance may cause additional delays. We may decline or suspend shipments where shipping, payment, compliance, or destination requirements cannot reasonably be satisfied.
If delivery fails because of an incorrect address, recipient unavailability, refusal, or another issue attributable to the customer, additional shipping, storage, return, or redelivery charges may apply where disclosed and legally permitted.
We will coordinate next steps. Return-to-sender or reshipment arrangements will depend on carrier requirements and the applicable order terms.
Where tracking is available, shipment details will be shared by registered email or another agreed channel.
Customers should monitor shipment progress and notify Georgia Carbon if tracking indicates an unexpected issue.
For shipping inquiries or assistance, please contact Georgia Carbon, Alpharetta, Georgia, USA.
When contacting our team, please include your order number or invoice reference so that we can assist you efficiently.
Business Name: Georgia Carbon
Address: 22W 48th Street Suite #300 New York, NY, 10036, USA
Email: mike@georgiacarbon.com
Phone: +1 (404) 557-5098
Website: https://www.georgiacarbon.com
We may update this policy by publishing a revised version with an updated effective date.
Shipping arrangements expressly agreed in an accepted order confirmation govern that transaction, subject to applicable law.
Georgia Carbon, one of the finest online jewelry retailers to add perfection to your style.
Certified lab-grown diamonds of pure origin and unmatched brilliance.
Meticulous artisan precision and luxury finishing in every design.
Independently verified and graded by leading international gem laboratories.
