Clear return procedures and transparent refund conditions for Georgia Carbon business customers.
Effective Date: [DATE] | Last Updated: [DATE]
This policy explains the procedures and conditions for returns, exchanges, cancellations, refunds, and product discrepancies for Georgia Carbon orders. All requests are handled in accordance with the applicable order confirmation and relevant terms.
Georgia Carbon is a diamond and fine jewellery business based in Alpharetta, Georgia, USA, specializing in natural and lab-grown diamonds and diamond jewellery. This policy explains the procedures and conditions for returns, exchanges, cancellations, refunds, and product discrepancies. Our business primarily serves jewellery retailers, wholesalers, distributors, and other approved trade customers. Due to the specialized nature and value of diamond jewellery, requests are subject to product specifications, order confirmations, inspection requirements, and terms agreed at purchase.
All return requests must be submitted in writing and are subject to review and written authorization. Unless otherwise agreed in writing, products are not eligible for automatic or unconditional returns solely because a customer changes their mind or no longer requires them. Standard-stock products may be considered case by case, taking account of the order, condition, specifications, reason, time since delivery, original packaging, documentation, and agreed commercial terms. This discretionary process does not limit returns or remedies required by law or the accepted order terms.
Unless otherwise agreed or required by law, discretionary returns may be unavailable for custom-designed or made-to-order jewellery; engraved, personalized, or modified products; specially sourced or procured diamonds and gemstones; products made to customer-specific specifications; products resized, altered, repaired, or modified after delivery; products showing wear, misuse, accidental damage, or unauthorized handling; products returned without authorization; or products missing components, certificates, grading reports, or supplied documentation. Any final-sale designation or restriction must be disclosed before order acceptance. This section does not exclude remedies for defective or non-conforming products that cannot legally be excluded.
If a product appears damaged, defective, incomplete, or materially different from the agreed specifications, notify Georgia Carbon promptly. Provide the order or invoice reference, description of the issue, photographs or videos, relevant grading reports or certificates, and other reasonably requested information. Preserve the product, packaging, and documentation until review. We may request return for physical inspection or independent evaluation. After review, we will communicate an appropriate resolution, which may include repair, replacement, correction, refund, or another remedy as agreed or required by law.
All discretionary returns require a Return Merchandise Authorization (RMA) before the product is shipped back. Contact Georgia Carbon, provide the invoice or order reference, explain the reason, and share supporting documentation. If approved, we will provide return instructions and an RMA reference. Products sent without authorization may be delayed or refused where permitted by law. This requirement does not prevent customers from exercising non-waivable legal rights.
Approved discretionary returns must meet the conditions in the RMA, generally including return in the specified condition, original packaging where available, certificates and grading reports supplied with the order, all components and accessories, and no unauthorized alteration, resizing, repair, or modification. Returned products may be inspected for identity, specifications, condition, and conformity. If conditions are not met, we will communicate findings and available next steps.
Unless otherwise agreed in writing, customers are responsible for arranging and paying return shipping for approved discretionary returns. Because diamond jewellery and loose diamonds may be valuable, use an appropriate secure shipping service with adequate transit insurance. Return method, insurance requirements, declared value, and delivery instructions will be provided during the RMA process. Retain receipts, tracking, and proof of dispatch. For products alleged to be defective, damaged, or incorrectly supplied, return shipping and insurance costs will be allocated under the order terms and mandatory law. Responsibility for loss or damage to unauthorized return shipments is subject to applicable law and the arrangements for the selected carrier.
After an authorized return is received, we will review product identity, diamond specifications, certificates or grading reports, metal and jewellery condition, signs of alteration or damage, and original order details. Timelines vary by product and inspection complexity. We will communicate the outcome and any approved resolution after review.
Refunds are not automatic upon submission or receipt of a return request. Where approved, a refund will generally be made to the original payment method or another mutually agreed method, subject to payment-provider requirements and law. Processing time may depend on inspection, approval, payment provider, banking, wire transfer, and international payment procedures. Any agreed non-refundable charges or permitted restocking fees will be communicated before the refund is finalized. Refunds are limited to amounts refundable under the applicable order terms and law.
Exchange or replacement requests are subject to availability, inspection, and written approval. Any difference in product value, manufacturing cost, shipping expense, or other applicable charge will be communicated before the replacement order is confirmed. Replacement timelines may differ from the original order.
Customers wishing to cancel or modify an order should contact Georgia Carbon in writing as soon as possible. Requests depend on the order's processing stage. Before production, procurement, or dispatch begins, we may consider the request and confirm whether it can be accommodated. Once manufacturing, customization, special sourcing, or procurement has commenced, cancellation or modification may be restricted and may involve costs already incurred or other charges disclosed and agreed in the order terms. Orders already dispatched ordinarily cannot be cancelled through order processing; contact us for the applicable delivery or return procedure. Mandatory legal remedies remain unaffected.
Products manufactured, customized, engraved, modified, or sourced to customer requirements require approval of final design, dimensions, metal type, diamond details, quantities, and other specifications before production or procurement begins. Once approved work has commenced, changes or cancellations may not be possible without additional costs. Return and refund eligibility is governed by the written order agreement and applicable law.
If a delivery contains missing products, incorrect quantities, or discrepancies from the accepted order confirmation, notify Georgia Carbon promptly. Provide the order or invoice reference, description, delivery documentation, and photographs or videos of the package and products where available. We will review and coordinate with the shipping provider or other relevant parties. Rights and remedies under the order terms and applicable law remain unaffected.
Georgia Carbon sells natural and lab-grown diamonds and jewellery for commercial and jewellery purposes. We do not guarantee future resale value, market appreciation, liquidity, or any particular financial return. Changes in diamond, precious metal, or jewellery market prices do not independently create a right to cancel an accepted order or obtain a refund, except where agreed in writing or required by law.
For return requests, refunds, exchanges, cancellations, or product concerns, contact Georgia Carbon, Alpharetta, Georgia, USA. Include your order number or invoice reference.
Business: Georgia Carbon
Address: 22W 48th Street Suite #300 New York, NY, 10036, USA
Email: mike@georgiacarbon.com
Phone: +1 (404) 557-5098
Website: https://www.georgiacarbon.com
We may update this policy by publishing a revised version with an updated effective date. For existing orders, the return and refund terms communicated and agreed at order acceptance apply, subject to applicable law.
Georgia Carbon, one of the finest online jewelry retailers to add perfection to your style.
Certified lab-grown diamonds of pure origin and unmatched brilliance.
Meticulous artisan precision and luxury finishing in every design.
Independently verified and graded by leading international gem laboratories.
